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SereneScreen F.A.Q.

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Top Questions
  1. Will Marine Aquarium 2.6 work with Windows Vista?

    Yes.

    Marine Aquarium 2.6 is fully compatible with Windows Vista. If you run into any trouble, please e-mail us with a detailed description of the problem.
  2. How do I upgrade to the newest version of Marine Aquarium?

    To upgrade from an older version of Marine Aquarium to Marine Aquarium 2.6, please see our website HERE.

    Please note that there are separate instructions for CD and download customers.

    Also, owners of the Marine Aquarium 2.5 may use their CD's to unlock the v2.6 download for free.

    Thank you for your continued interest!
  3. I lost my Keycode OR I made my purchase but have not received my keycode.

    Please go HERE and sign into your account to retrieve your keycode.

    If this procedure does not work, e-mail us the following information where applicable and we can retrieve your information from our customer database:

    • The full name you registered under.
    • The Order Number from your confirmation e-mail.
    • Both the first four AND last four numbers of the credit card you used.
    • Your email address at the time of purchase.
    • Your old Keycode. (If you are upgrading from an older code)
    • The store you purchased from.
    • The date of your purchase.

  4. The fish swim slowly and/or Marine Aquarium freezes.


    Slow animation, jittering, or freezing can be caused by a variety of things. Lets try a few of the basics and see what might be causing the issue:

    1. IMPORTANT: Be sure that your video card has 32 megabytes or more of video memory and an up to date driver. Do not skip this step! Even if your computer is brand new or you have recently updated drivers, there can still be problems in this area.

      Click HERE for more information on your video card and how to check it.

    2. Examine the programs in your System Tray (The area just to the left of the clock on the Taskbar). Placing your mouse cursor over the icons will give you items full name. If you have Windows XP you may have to "Show hidden icons" using the small circle and arrow button to the left of the System Tray.

      If the icon is Windows or another program waiting to update, run the updates then continue.

      If the icon is not one of your basic system functions (volume, task manager, mouse, video card, printer, etc.) exit, disable or close the program. Right-clicking will usually give you options. Then, check if Marine Aquarium exhibits the same behavior.

    3. Double-check your computer for spyware or viruses.

    If none of the above solves your problem, please contact us using the Tech Support page HERE.


  5. Will I receive a CD with my online order?

    No.

    We do not ship CDs with online orders. You may purchase a CD for Marine Aquarium 2.0 and 2.5 at any CompUSA Store, Frys Electronics Store (a West Coast electronics chain).

    You can also purchase the CD for Marine Aquarium 2.0 and 2.5 online from Encore Software.

    For more details, you can contact our Sales Department via e-mail.

  1. None what so ever.

    Our downloads do not include spyware or adware of any kind. Just a clean installation file for the program.

    However, there are a companies and software pirates that grab popular online products and alter them to include invasive spyware and even viruses.

    If this has happened to you, please let us know the address of the web site that sold your offered you our product. You can contact us by
    e-mail.

    There is a free product called AdAware, that we ourselves use. This program gets rid of all sorts of spyware, etc. on your machine you might not know about. AdAware can be downloaded from LavaSoft

    Also, Microsoft has recently released their anti-spyware program. Information on it can be found HERE.

    Afterwards, if you are still interested in Marine Aquarium 2, please download it from our site where we guarantee a download free of any other annoying ads or programs.




  1. Please go HERE and sign into your account to retrieve your keycode.

    If this procedure does not work, e-mail us the following information where applicable and we can retrieve your information from our customer database:

    • The full name you registered under.
    • The Order Number from your confirmation e-mail.
    • Both the first four AND last four numbers of the credit card you used.
    • Your email address at the time of purchase.
    • Your old Keycode. (If you are upgrading from an older code)
    • The store you purchased from.
    • The date of your purchase.




  2. There are three things that can cause this:

    1. Some characters in the keycode can be easily confused (i.e. capitol O and zero, capitol I and the number one, etc.). Try to copy and paste your keycode into the programs registration space to avoid any possible input errors. For detailed instructions on copying and pasting, see our entry HERE. Also, if you are upgrading from a CD you will need to make sure it is in the drive while entering the keycode.

    2. Your copy of the program may have been corrupted during download or installation. Try downloading a new copy of the program and reinstalling it. Be sure to deactivate your anti-virus programs for the duration of the download and install.

    3. You may be attempting to use your keycode in another one of our programs or an earlier version. Please make sure that the version you downloaded is the version you purchased. (i.e. - the Marine Aquarium 2.0 keycode will not work with the Marine Aquarium 2.6).

      For a list of download links for older versions of Marine Aquarium, see our entry HERE.




  3. Keycodes and CDs will not work between the separate Marine Aquarium series (.99, 1.0, 2.0, 2.6, etc.). In order to prevent piracy, we modify the keycode system for each new release of Marine Aquarium. If you wish to use a new version of Marine Aquarium, and you have an old keycode, you will have to acquire an upgraded keycode.

    The only exception to this is v2.5 CD's which will unlock v2.6 downloads for free.

    For more information on upgrading, please click
    HERE.

    Lastly, keycodes that we find posted on the Internet are automatically deactivated in our database. You are urged to NEVER give out your keycode to anyone. If you do, they might post YOUR keycode to a website or forum. At that point we will be forced to disable the keycode. We ONLY disable keycodes that are posted to the Internet, or from customers that could not get the product to work on their computer. UNDER NO CIRCUMSTANCES CAN WE "RE-ACTIVATE" A KEYCODE. We apologize for any inconvenience.




  1. There is no separate demo version of Marine Aquarium. However, we built the Marine Aquarium to act as a demo unless you entered a valid keycode or have a CD. To properly install Marine Aquarium and activate the demo mode, follow the instructions below:

    1. IMPORTANT: Before installing, be sure your anti-virus software is deactivated for the duration of the download and install.

    2. Delete any old versions of Marine Aquarium on your system to avoid conflicts.

    3. Download the newest release of Marine Aquarium 2.6 from HERE

    4. After downloading the program, find the folder you downloaded to and double-click on the Marine Aquarium file. This will run the Setup Wizard, which will install Marine Aquarium on your computer, simply read and follow the instructions for installation.

    5. Once the installation process is complete, there should be a new icon on your desktop that looks like an orange and white fish over a clock. Double-click the new icon to bring up the registration page.

    6. Type TESTFISH into the registration box. This will unlock the demo mode and display three fish.

    7. Do not forget to reactivate your anti-virus software.

    8. While the Marine Aquarium is running you can press the space bar to change your settings.

    9. Let Marine Aquarium run for a little while to be sure everything is working properly. If you have any problems consult the Troubleshooting section of our FAQ.




  2. Once you have purchased your keycode you can activate the full version of Marine Aquarium. To properly install Marine Aquarium, and activate the full version, follow the instructions below (If you have already installed the newest demo version, skip to step #6):

    1. IMPORTANT: Before installing, be sure your anti-virus software is deactivated for the duration of the download and install.

    2. Delete any old versions of Marine Aquarium on your system to avoid conflicts.

    3. Download the newest release of Marine Aquarium 2.6 from HERE

    4. After downloading the program, find the folder you downloaded to and double-click on the Marine Aquarium file. This will run the Setup Wizard, which will install Marine Aquarium on your computer, simply read and follow the instructions for installation.

    5. Once the installation process is complete, there should be a new icon on your desktop that looks like an orange and white fish over a clock.

    6. If you are Upgrading from an older CD, place your CD in the computer. Click Exit or Cancel on any automatic window that may appear. If you are not upgrading from and older CD version, please skip this step.

    7. Double-click the new Aquarium icon to bring up the registration page.

    8. Copy and paste your keycode into the registration space to avoid any possible input errors (Some characters can be easily mixed up i.e. the letter O and zero, capital I and the number one, etc.) and press enter.

    9. Once the program is running, you can press the space bar to change your settings.

    10. Do not forget to reactivate your anti-virus software when you are finished.




  3. To upgrade from an older version of Marine Aquarium to Marine Aquarium 2.6, please see our website HERE.

    Please note that there are separate instructions for CD and download customers.

    Also, owners of the Marine Aquarium 2.5 may use their CD's to unlock the v2.6 download for free.

    Thank you for your continued interest!




  1. All of the options below are found in the Marine Aquarium settings menu under the Settings tab. To bring up the settings menu, press the spacebar on your keyboard while Marine Aquarium is running.



    Exit on Mouse Move - If this is checked; you can exit the Marine Aquarium by moving your mouse or pressing a non-hotkey (see above) on your keyboard. If this option is not checked, you can only exit the program by pressing the ESC key.

    Disable Monitor Sleep Mode - Some monitors will shutdown after a period of time. This option allows Marine Aquarium to override this shutdown and continue running.

    Always on Top in Windowed Mode - When Marine Aquarium is in Windowed Mode (See "W" hot key above.) this option will place the program window over any other program you are running.

    Starfish Allowed on Glass - If this box is checked and the automatic lighting is on (see below), the starfish will climb onto the "glass" of your monitor and show off its belly.

    Fade Crystal - Fades crystal clock to prevent burn in over long term use.

    Start Window Mode - Launches Marine Aquarium in windowed mode to take advantage of Anamorphic Settings. For more information on Anamorphic Settings click
    HERE.

    Use Widescreen - Displays Marine Aquarium in widescreen mode which uses an additional Fish (for a total of eight) and expanded background art.



    Monitor Settings
    Each of your monitors can be set separately by choosing the monitor with a dropdown menu. Once selected you can change the individual settings as outlined below.

    Select Monitor - Dropdown menu lets you choose one of your monitors.

    Anamorphic Factor - Sets Anamorphic Factor for the specified monitor. For more information on Anamorphic settings click HERE.

    Black - Blacks out the specified monitor. If you are seeing black on one monitor and not the others, most likely this option has been checked for one of your monitors.

    Windows Resolution and Color Bit Depth
    Controls the Desktop resolution and Color depth settings for the specified monitor.

    • Resolution Dropdown menu - "Default Desktop Resolution" will match the program display to your current desktop settings for color depth and resolution.

    • 16/32 bit - Forces Marine Aquarium to display at 16 or 32bit color depth regardless of desktop settings.



    Lights

    • Automatic Lights - To prevent your monitor from burning in over long term use, the Marine Aquarium will cycle the lighting from light to dark across the tank. Un-checking this box will give you full control of the lighting.

    • Delay Slider - Determines the length, from light to dark, of the lighting cycle when in Automatic lighting mode.

    • Lights Slider - Manual setting for the lighting when not in Automatic lighting mode.



    Limit Frame Rate - Forces the frame rate (animation speed) of the Marine Aquarium to the frequency you select. If Marine Aquarium is jerking, or running slowly, you may need to reduce the frame rate below the default 62 by using the slider bar.



    Bubbles and Sound

    • Column - Activates/Deactivates bubble column. Bubble sound will still be present and is controlled by the sound settings below.

    • Volume Slider - Controls bubble volume.

    • Always On - Bubble sound will always be heard when the Aquarium is running.

    • When Active - Bubble sound will only be heard when the Aquarium window is visible. Helpful when Aquarium is in Windowed mode (see "F" in the hot keys list above.)

    • Off - Turns off bubble sound entirely.




  2. All of the options below are found in the Marine Aquarium settings menu under the Clock tab. To bring up the settings menu, press the spacebar on your keyboard while Marine Aquarium is running.



    Enable Clock - Checking this box will activate the Aquarium clock and all its features.



    Analog Clock

    • Show Day/Date/Time - Places a date stamp in the stones at the bottom-right of the Aquarium.

    • Show Seconds - Adds a moving second hand to the Analog clock.

    • Show Second Marks - Adds second marks to the Analog clock face.



    Calendar

    • Show Time - Adds a small digital clock under the month title. If this option is unchecked the next two options will not work.

    • Show Seconds - Adds a seconds counter to the end of the clock above.

    • Show AM PM - Adds an AM or PM time indicator to the clock above.

    • First Day of the Week dropdown Menu - Changes the first day of the week to the day you select.



    Day - Date - Time

    • Show Seconds - Adds a seconds counter to the end of the clock.

    • Show AM PM - Adds an AM or PM time indicator to the clock.



    Import Logo button - Allows you to import a logo to use on the Clock face. For more information on importing logos into Marine Aquairum click
    HERE.



    Misc

    • 24 Hours - Changes all digital clocks to 24 hour (Military) time format.

    • Default Clock dropdown Menu - This list lets you choose which Default Clock will be shown when the "Cycle Clocks" option below is unchecked.

    • Cycle Clocks - Marine Aquarium cycles through all Clocks. Cycle time is determined by the slider bar setting below.

    • Delay Slider - The time, in seconds, it takes for the Clocks to change.



    Set Time button - Opens the Windows Date and Time properties so you can set the time and date for your computer.




  3. There are two methods for customizing your crystal, Basic and Advanced:

    The basic method allows anyone to import a true black and bhite bitmap (.bmp) file into Marine Aquarium with the IMPORT LOGO button located in the Marine Aquarium settings menu. Once the image is loaded, you can move and resize it using the keyboard. To import your logo this way, do the following:

    1. IMPORTANT: Your logo must be black and white (see below for more information) and in bitmap (.bmp) format. You can convert your logo in any paint program, though clean artwork works best.

    2. Run Marine Aquarium 2.6 and press the spacebar on your keyboard to bring up the Settings menu.

    3. Click the "Clock" tab.

    4. Click the IMPORT LOGO button. A window will appear with the title "Open."

    5. Navigate your files and locate the picture file you want to use as your Logo.

    6. Click on the picture file and then click the "Open" button. Marine Aquairum will load the file to its memory.

    7. Click the "OK" button to exit the Marine Aquarium 2.6 Settings menu. Your new Logo should now be displayed on the Crystal. If it is not, press the "C" key on your keyboard to cycle through the clock faces.

    8. Use the "Page Up" and "Page Down" keys to adjust the Logo size.

    9. Use the Ctrl+Arrow keys to adjust the Logo placement.

    Converting your logo to monochrome in MS Paint:
    To import a logo into Marine Aquarium, the bmp file needs to be in two colors only. Not just the image, but the file itself must contain ONLY black and white. Under Microsoft Paint you can do this as follows:

    1. Open the file you want to use.

    2. Click "File".

    3. Click "Save As..." This will open the Save As window.

    4. Use the "Save as Type:" dropdown menu at the bottom of the window to select "Monochrome Bitmap".

    5. Click the SAVE button.

    The advanced method is designed for computer professionals or artists to load high quality images into Marine Aquariums install directory. This method requires techniques and a knowledge base beyond the scope of what we can provide here. An excellent HOW-TO article can be found on the
    Inside: SereneScreen fan site.

    Inside: SereneScreen How-to Guide for Marine Aquarium 2.6 Logos

    The Inside: SereneScreen fan site also has several logo packs that you can download, install and enjoy!

    Inside: SereneScreen Logo Packs for Marine Aquarium





  1. Slow animation, jittering, or freezing can be caused by a variety of things. Lets try a few of the basics and see what might be causing the issue:

    1. IMPORTANT: Be sure that your video card has 32 megabytes or more of video memory and an up to date driver. Do not skip this step! Even if your computer is brand new or you have recently updated drivers, there can still be problems in this area.

      Click
      HERE for more information on your video card and how to check it.

    2. Examine the programs in your System Tray (The area just to the left of the clock on the Taskbar). Placing your mouse cursor over the icons will give you items full name. If you have Windows XP you may have to "Show hidden icons" using the small circle and arrow button to the left of the System Tray.

      If the icon is Windows or another program waiting to update, run the updates then continue.

      If the icon is not one of your basic system functions (volume, task manager, mouse, video card, printer, etc.) exit, disable or close the program. Right-clicking will usually give you options. Then, check if Marine Aquarium exhibits the same behavior.

    3. Double-check your computer for spyware or viruses.

    If none of the above solves your problem, please contact us using the Tech Support page HERE.






  2. We have found that Marine Aquarium can be stopped or minimized by Windows when another device or program steals priority from your systems processor. This can be caused by any combination of the following:

    1. Wireless hardware, like mice and keyboards, send signals to the computer that can prevent Windows from calling up a screen saver. Try updating the drivers for your wireless devices.

    2. Programs running in the background. Nearly all computers have programs and utilities running in the background, not noticed, but requiring resources to operate. Some of these programs are less obtrusive than others.

      Examine the programs in your System Tray (The area just to the left of the clock on the Taskbar). Placing your mouse cursor over the icons will give you items full name. If you have Windows XP you may have to "Show hidden icons" using the small circle and arrow button to the left of the System Tray.

      If it is not one of your basic system functions (volume, task manager, mouse, video card, printer, etc.) exit, disable or close the program. Right-clicking will usually give you options.

    3. Windows or another program is trying to update. Be sure that ALL programs on your system have been updated or do not update automatically.

    4. Viruses and spyware can steal a lot of system resources; in fact this is one of the symptoms of being infested with this malevolent software. Update and run your antivirus program. Do a full system scan to be sure that your computer is clean.






  3. AutoCAD or some other program has changed the association of the .scr file type, meaning Windows no longer sees files with the .scr extension as screen saver files, but as another type of file. While Marine Aquarium will run normally as a screen saver, you cannot use the Aquarium shortcut on your Desktop. Here is a way to work around that:

    1. Open your My Documents folder and select "View" ("Tools" for Windows XP) from the Menu Bar then click on "Folder Options..."

    2. Click the "View" tab, uncheck "Hide file extensions for known file types" and click the "Apply" button. This will allow you to view the file extensions for all files.

    3. Close your My Documents window.

    4. Right-click on the Marine Aquarium 2.6 desktop shortcut and select "Properties". This will bring up the Shortcut properties window.

    5. Click the FIND TARGET... button at the bottom of the Shortcut properties window. This will take you right to the MA2_6.scr file on your hard drive.

    6. Right-click the MA2_6.scr file and select "Copy".

    7. Go back to your Desktop, right-click any empty space and select "Paste". A copy of MA2_6.scr should appear on your Desktop.

    8. Right-click on the new MA2_6.scr icon and select "Rename" from the menu.

    9. Change the icons name to Marine Aquarium 2.6.exe.

    10. Delete the old Marine Aquarium 2.6 shortcut from your Desktop.

    11. You can now run Marine Aquarium 2.6 manually by double-clicking the new icon.

    12. If you are using an older version of Marine Aquarium, the above instructions are the same except for the programs file name. To see a list of the Marine Aquarium file names, click HERE.






  1. If you purchased a CD from a retail store or from
    Encore Software, you can register this product using the link below:

    Encore Software Registration Page

    Products purchased directly from our website as an electronic download do not need to be registered, all of your information was entered into our database at the time of purchase. However, if did not check any of the mailing list options when you made your purchase then you will receive no notices regarding updates or special offers.





For further Technical Assistance please check
our Customer Support page.



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